Testimonials
Tip of the day
Keyboard shortcuts - what are they and how can they help me?
As the name suggests, they provide quick ways of doing things that otherwise might take a long time to do.
One example - Ctrl+P - used if you want to print the Microsoft Word document you've been writing. Just hold down the Ctrl key and press the letter P on the keyboard - the print dialogue will appear instantly.
My most commonly used Windows keyboard shortcuts:(for Macs, substitute the Apple key for the Ctrl key)
• Ctrl+C (Copy)
• Ctrl+X (Cut) - think of the X as a pair of scissors
• Ctrl+V (Paste) - possibly derived from the printer's insert mark
• Ctrl+Z (Undo) - no I don't know why it's Z!
• Ctrl+A (Select All) - can be used in a program, such as Word, or within a folder
• Ctrl+S (Save)
• Esc (Cancel the current task)
• Oh, and did you know that, in the print-dialogue window and many other dialogues, pressing the Enter key is equivalent to clicking on the OK button? And it's a lot easier to do that than use a mouse.
My favourite keyboard shortcuts:
• CTRL+] (ie right-hand of the two square brackets - increase size of highlighted text in Word by one point)
• CTRL+[ (ie the left-hand of the two square brackets - decrease size of highlighted text in Word by one point)
My Windows get-out-of-jail keyboard shortcuts:
• CTRL+F4 (closes the program or window that is active)
• CTRL+Alt+Del (brings up Task Manager) - will often let you shut down the PC if it has become locked up. Also lets you selectively close running programs
The following are testimonials from my clients. Please feel free to leave one.
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Bob is very helpfull, patient, knowledgeable, kind and just a phonecall away. You can phone in the safe knowledge that he will either sort out the problem immediaelty or come back quickly with a solution, and it won't cost a fortune. I would always recomend Bob to anyone,especially the techknowledge allergic, he is brilliant.
Maureen Walker
The great thing about Bob Crabtree is not only that he's local, friendly and knows his stuff, but that he's always patient and kind, even when dealing with a complete computer duffer such as me. Yes, I admit it: I used to be reduced to quivering jellydom whenever anything went wrong. No longer. Now I've discovered that help and reassurance is just a phone call away - and without costing an arm and a leg. . Thanks, Bob!
When I was having problems with my Macbook Pro, Bob was a huge help to me. I am a photographer and the primary use of my computer is business, so having issues was extremely stressful, and I needed to have solutions quickly. Bob was very efficient in diagnosing the problems, and in providing the necessary solutions and advice for future computer health. I was very impressed with Bob'd speedy response to my 'hour of need'; he came promptly to my home on a Friday night, on the eve of the Olympic opening ceremonies. Computer problems don't follow business hours and Bob is ready to respond accordingly! Thank you so much Bob! I'm very happy now to have a trusted and talented technician on hand for when future help and advice is needed.
Bob was the first IT consultant (of many!) I spoke to who was primarily concerned with what the problem was and how to fix it rather than how much they were going to charge me. He was able to see me on the same day (it helps that I live very locally) and the problem was fixed within a few hours. This was via going round to his house and telephone support afterwards once I got home. The price was incredibly reasonable, and I would happily call upon his services in the future (although fingers crossed my computer doesn't go wrong again!).
Ed Carruthers.
Thetestimonial dated 30.11 09 by Paul Laffan says it all, succinctly. Also he doesn't overcharge. A pleasure to deal with.
Bob cleaned out and speeded up my computer. He was great to deal with,very direct very knowledgable and I still had most of my wallet intact. Pleased to find a local computer specialist.
Rob Maitland Wanstead
I took my old laptop to Bob and rather than bullshit me and charge me loads of money to get it running, he advised me to put my money towards a new machine as the old one needed too much done to it. Bob researched new laptops for my price range and suggested the right one for me and my wife. I had new machine delivered to Bob's house and after setting up and loading the software and programmes required, he had the patience and time to run through things with me, teaching me the new operating system of my new computer and also remotely took control to connect me to my wireless modem. To think this genius of a man is at the end of the phone gives you a sense of wellbeing and helps you feel all is not lost whatever the problem. I have passed on Bob's details to friends and family and have told them if this man doesn't know how to help you out of a hole then no one does.
I hope the above testimonial does not sound too mushy but Bob did give me alot of money to right it, (only joking).
Bob is the dogs doodahs when it comes to computer problems.
Many thanks
Jeff P.
Clearly, Jeff is a fine judge of character (and intellect)! ;-) Thanks Jeff
Bob is the ultimate professional. I have complete confidence in him, knowing that if I have a computer problem he will be able to fix it. He explains everything to you on a level that is easy to understand and is more than happy to make helpful suggestions. But more than anything I trust Bob.
Can't praise Bob highly enough! Prompt, efficient, utterly reliable, honest, reasonably priced, full of valuable advice - would recommend him to everyone who needs computer help. What's more, unlike certain computer "help" desks, he is an excellent communicator, and takes the time to listen to you, think about what you need, and then explain what you need to know in human language. Need something computer? GO TO BOB.
Pat Heron, Manor Park
Bob is very efficient, reliable and very helpful. I have been using him for a couple of years and would not use anybody else.
I'm a sole trader and when my computer goes down, it's very bad news. In fact, it's a nightmare. Bob has now rescued me from several nightmares with unfailing professionalism and good humour (well, I leave the room when the computer behaves exceptionally badly). He takes the time to explain things but doesn't force information on you, so you get to know as much as you want. He's also given me great advice and help when buying a new laptop and printer - he takes the time to find out what you need (as opposed to what you think you want) and then gives you the links to sort it out for yourself, or helps you order it. Lastly, his hourly rate is great value. What more can I say ? I know, while he's waiting for your computer to stop whirring, he sets up your digi box and tv. A man who multi tasks ...
Helena
Strictly speaking, doing one thing while waiting for another to finish isn't multi-tasking - but thanks for the compliment!
Hello everyone. I just want to thank Bob for all the totally professional and skilled help he has given me with my computer system, starting when I phoned him out of the blue to say it had been electrocuted by a passing storm. Running a small, independent business, my computer is my work life line. Bob came straight over, let me know the computer was failed, lent me a pro temp one, gave me help in dealing with the broadband people, took away my system, salvaged what he could of the hard disk, came back and installed info rescued on my pro temp system, helped me order a new system, installed it, put in an external hard disk (do get one if you haven't already), and some specialist programmes, showed me how to work it all, answered loads of silly questions from me. Without him, I think my business would have suffered badly. Since that time, bits and bobs (!) have happened, and Bob has always been there to help, either in person or wherever possible at the end of a phone or email. He always make a point to respond immediately. It is clear he knows exactly what he is doing, and he does so in a most reassuring and kind manner. I trust him. Thank you, Bob. Carla Adam, Leytonstone
"Helen"? Your alter-ego, perhaps, Carla? ;-)
Bob to the rescue once again.
For the last year Bob has resolved every one of my technical troubles without fail. Whatever the problem is ranging from connection difficulties to protection settings Bob will do the job. The best thing is that he does so in such a polite and efficient manner which allows you to understand and acknowledge the changes he has made.
He is always willing to help whether by phone, email or even in person with a positive attitude to the situation in hand.
Lovely man who knows exactly what he is doing and can get the job finished quickly to a high standard.
Computer difficulties? Bobs the man to see.
Thankyou Bob :)
Fast and efficient just like my laptop is now bob has sorted it.
Dean Anderson
Epping Flooring Contracts
3/12/09
If you do not want to spend all of your life working out how your computer works and why things go wrong with it, Bob Crabtree is the Alpha crow who will get you to B as quickly as possible. He's very helpful, very knowledgeable and unfailing pleasant to deal with. Paul Laffan.
Sunday 29th November 2009
Once again Bob has helped me out with my laptop. The firewall was faulty and was starting to prevent me accessing my e mails. Last time, Bob came to my house and I gave him a lousy cup of tea. This might be one of the reasons why, this time, he suggested I bring my laptop to him! But mainly Bob needed to run some time-consuming scans on my laptop and he could let my laptop buzz away while he got on with other work. Bob also gave my laptop a service and "MOT". The work was quickly done. The price more than reasonable. Bob (and his son!) pleasant, helpful and accommodating.
Thank you so much, Bob.
I work from home and rely completely on my laptop. It is so reassuring to know that there is someone, close by, who quickly and efficiently fixes my "baby".
Alison Atkinson
Bob rescued my laptop from my lack of techie knowledge. It was running increasingly slower with a sudden surge in virurses being batted by McAfee; adding to the mix were various other anti- this-that-&-the-other programmes I'd downloaded in panic and was now regretting. Bob had advertised in the Wanstead Village Directory a while back and I'd kept his ad.
Bob was easy and quick to contact and respond, meeting the following day to determine which problems were resolvable. He overhauled, deleted, installed....reassured, guided & didn't make me feel like an idiot. He lent a friend a PC whilst repairing hers and did all this promptly, efficiently and courteously.
A kind man who knows his stuff, is local, contactable and genuine.
Thank you Bob.
Bob The Computer Man, He Can Fix It
Since my husband found Bob we have slept easier at night knowing that when something goes wrong or is beyond us he will be happy to help (by e-mail if its fixable that way or on call if it needs hands on).He is generous with his advice and respectful of, and patient with, technical ignorance. He is flexible about accommodating personal preferences with the way your computer works. Mr and Mrs Content of Leytonstone.
This is the place where my clients can write EXACTLY what they think about me and the services I have provided to them.
Hopefully, the comments will largely be positive but I do NOT intend to editorialise - if people are unhappy and say so (in reasonable terms) then I'll leave what they say here.
Well, at least, that's the theory at the moment - perhaps everyone will write horrid things and I might have to consider!
Oh, but, of course, if rivals or people who just materialise out of the ether write nasty things, I'll deal with those comments in an appropriate manner.
Post away, please.
Cheers
Bob
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